**Fairphone Addresses Concerns Over Mysterious Emails**

In recent days, numerous Fairphone users have been reporting a strange phenomenon - receiving confirmation emails for purchases made years ago, complete with correct information and unfamiliar URLs. The sudden reappearance of these emails has understandably raised concerns about a potential data breach, leaving many wondering if their personal data had been compromised.

However, after conducting an investigation, Fairphone's official statement suggests that the issue is more likely due to a malfunction on the part of its email partner, Bloomreach, rather than a data breach. According to Fairphone, "the problem was 'likely' internal and is said not to be caused by a data breach."

**Internal Malfunction or Data Breach?**

Fairphone has taken to their forums to address user concerns, stating that the investigation into the matter is ongoing. While they acknowledge that it's still possible that the issue could have been caused by a breach or hack of some kind, the evidence suggests otherwise.

In a statement on their forums, Fairphone writes:

"We've looked into the emails you've been getting since last evening. At this point it is likely that these are coming from our official emailing tool, Bloomreach, triggered by an internal malfunction, and not from a data breach."

This assertion is further supported by documentation from Bloomreach, which shows identical URLs found within the mysterious emails.

**What's Behind the Mysterious Emails?**

The unusual sender "noreply@test.email.bloomreach.com" instead of the original "noreply@tmail.fairphone.com" has sparked concern among users. Fairphone assures its customers that this is indeed an internal issue, likely caused by a malfunction within their email system.

**Investigation Ongoing**

While Fairphone's statement offers some reassurance, many users remain concerned about their personal data and the possibility of a breach. The company vows to continue investigating the matter, keeping users informed as more information becomes available.

In the meantime, it's essential for affected users to remain vigilant and take necessary precautions to protect their personal data. As Fairphone continues its investigation, we'll keep you updated on any new developments.

**Sources:**

* [Fairphone Forums](https://forum.fairphone.com/t/erroneous-emails-from-bloomreach/14045) * Bloomreach Documentation