**PlayStation Network Account Hack Raises Security Concerns and Exposes Careless Support**

The PlayStation Network (PSN) has had its fair share of high-profile hacks and outages, including an infamous 2011 data breach that left millions of users vulnerable. However, it seems that the network still struggles with smaller-scale security failings. A recent incident involving a French journalist highlights just how easy it is for hackers to obtain sensitive login details from PSN support.

Nicolas Lellouche, a writer for Numerama, documented his struggles on social media after discovering that his PSN account had been compromised by a hacker. The thief had replaced the associated email and password with new ones, leaving Lellouche unable to access his account. But what's more alarming is that a charge of €9.99 appeared on his bill – the exact fee for making changes to an account.

After contacting PSN support, Lellouche realized just how straightforward the recovery procedure was. All he needed to do was supply his username and a transaction number from a past bill. Even though the service offers two-factor authentication (2FA), it did little to slow down the process. An hour after regaining access, Lellouche discovered that he had been hacked again – and this time, PSN support seemed more interested in helping the hacker than the victim.

As the story unfolded on social media, Lellouche decided to contact the suspicious party directly, rather than relying on PSN's assistance. To his surprise, the individual was cooperative and claimed that a transaction number he had posted online was the culprit behind the hacking. However, when asked why they wouldn't stop their attacks, the hacker simply replied that they preferred to play Call of Duty on Lellouche's account rather than end their malicious activities.

Lellouche's latest ticket with PSN support is currently on hold as agents investigate the matter. While his story may have a happy ending, it has left many readers more skeptical about PlayStation Network security. A hard lesson to learn from this incident is that sharing any account details, even when protecting more sensitive logins, can put users at risk.

This isn't the first time PSN has been accused of cooperating with hackers. In October, a well-known collector of copious PlayStation trophies, dav1d_123, saw their accomplishments stolen. Like Lellouche, they spoke to the thief who sells the trophies on the black market. Once again, all the hacker needed was the user's name to convince PSN to hand over ownership.

It's clear that gamers can't rely solely on 2FA or PlayStation to detect unusual activity. But it's not just PS5 users who fear losing digital purchases or encountering unexpected charges – other console owners have fallen victim to similar security breaches.

**Xbox Fan Loses 15-Year Stockpile of Games**

An Xbox fan recently lost a 15-year stockpile of games after a hacker switched up their email address. In this case, customer service has been far more hesitant to restore access to the original owner. This incident highlights that console owners across different platforms are not immune to security breaches and should be vigilant when protecting their accounts.

While Lellouche's story may have raised eyebrows, it serves as a wake-up call for gamers everywhere: we can't rely on our console providers to protect us from hacking. It's up to each individual user to take responsibility for securing their account and being cautious when sharing sensitive information.