When will M&S take online orders again?

Marks & Spencer (M&S) has warned that its online services will continue to be disrupted until July following last month's cyberattack. Shoppers and customers are eagerly waiting for news on when they can place their orders online again, without the risk of facing delays or disruptions.

The Cyberattack: What Happened?

A ransomware attack was carried out on M&S' computer systems, compromising sensitive information and causing significant disruption to the business. The company has not disclosed who was behind the hack, but it is believed that hackers demanded a ransom in exchange for restoring access to their systems.

The Impact on Customers

The cyberattack has had a significant impact on M&S customers, with many orders delayed or cancelled due to technical issues. The company has apologized for the inconvenience and is working hard to resolve the issue as quickly as possible.

Compensation for Affected Customers

M&S has offered gift cards to some customers whose orders were affected by the cyberattack, including those who had their celebration cakes cancelled at the last minute. The company may also provide compensation or goodwill gestures depending on how the attack has impacted individual customers.

The Effect on Shareholders

The cyberattack has resulted in a 4.9% decline in M&S' share price so far this year, largely due to concerns over the security of their systems and potential for future breaches.

Expert Analysis

Martyn James, a cyber expert, advises customers to claim direct losses (e.g., when an order was paid for but never delivered) and consequential losses (e.g., ruined birthdays or cancelled celebrations). He suggests that investors should focus on the underlying business performance rather than just one-off negative headlines.

Looking Ahead

M&S has a strong business model, with a growing food division and improving profitability. The company's transformation efforts have been successful, and its market share is increasing. While there are concerns about future cyberattacks, M&S' leadership team is working to strengthen the business' defenses.

What Can You Do?

If you have a query or complaint regarding the cyberattack, contact M&S' customer service number: 0333 014 8555. You can also visit their help and support webpage or send a message to their X account. Depending on your situation, you may be eligible for compensation or a goodwill gesture.

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