Tesco Faced Criticism Over IT Issues Affecting Website and App

Tesco has apologized after a software issue hit its website and mobile app, leaving some customers unable to alter online orders or access digital versions of their Clubcards. The problems were reported on Friday afternoon, with many users taking to social media to express their frustration.

According to Tesco's spokesperson, the issues were caused by a "software issue" that was temporarily affecting customers using the website and app. However, some customers reported experiencing multiple problems with the services, including being unable to process changes to online orders.

Customers Express Frustration on Social Media

Customers took to social media platforms like X to report their issues with Tesco's website and app. One user reported that they had been encountering problems for about four hours, while another user expressed frustration at being unable to pull up their Clubcard on their Tesco app to collect points or use vouchers.

Downdetector, a site that tracks outage reports, showed an increase in reported problems with Tesco's website and app shortly after 14:00 BST. However, the number of reports began to decline roughly two hours later.

Tesco Responds to Customer Complaints

Tesco's social media account replied to one user saying that they were experiencing "intermittent system issues at the moment which the IT team are currently working hard to resolve." However, other customers reported being told by Tesco's customer service team to try again later.

A Troubling Pattern for Retailers

Tesco is not the first major retailer to face IT issues in recent weeks. Marks and Spencer (M&S) and the Co-op have both suffered massive disruption due to cyber attacks. There is no suggestion that Tesco's problems were caused by hackers, but the incident highlights the growing concern over cybersecurity in the retail sector.

As the UK's largest supermarket chain, Tesco has a large number of customers relying on its website and app for their shopping needs. The recent IT issues have raised questions about the reliability and security of online services.

A Growing Concern Over Cybersecurity

The recent IT issues at Tesco have highlighted the growing concern over cybersecurity in the retail sector. As more and more retailers move online, they are becoming increasingly vulnerable to cyber attacks.

However, Tesco's apology and commitment to resolving the issue quickly has helped to mitigate the impact of the problems. The company has promised to do better in the future, but for now, customers are left to wonder how such an incident could have occurred.