Co-op Says Shelves to be More Fully Stocked This Weekend
After a cyber-attack that left Co-op customers facing widespread shortages of goods in shops and compromised customer and staff data, the company has announced that it is bringing its systems "gradually back online in a safe and controlled manner." According to a statement from the retailer, shelves are expected to start returning to more normal levels this weekend, following the restoration of its online ordering system for suppliers.
The Cyber Attack: A Timeline
Earlier this month, cyber criminals infiltrated Co-op's IT networks in an apparent attempt to extort money from the grocery chain. The company responded by shutting down some IT systems, including parts of its supply chain and logistics operations, resulting in huge disruption to deliveries.
The hackers also claimed responsibility for a similar attack on Marks and Spencer (M&S) and an attempted hack of Harrods earlier this month. According to the Co-op, the cyber crime service DragonForce was used in the attack.
The Impact on Customers
Shoppers have shared images of empty store shelves and fridges, which has been a particular issue in rural communities where the retailer can be the only large food shop. The shortage of essential items has left many customers feeling frustrated and worried about how they will access basic necessities.
A Message from Co-op
In a statement, the company thanked "colleagues, members, partners and suppliers for their support so far." However, experts warn that the reputational impact of the attack may linger and have a lasting effect on the retailer's finances.
Rebuilding Trust: A Challenge for Co-op
"The reputational impact of an attack like this is something that can linger," said Prof Oli Buckley, a cyber security expert at Loughborough University. "Their work on the recovery helps to soften things slightly, but rebuilding trust is a bit harder."
Long-Lasting Ripple Effect
The costs of recovery and upgrading security systems could have a "long-lasting ripple effect" on the company's finances, according to Prof Buckley.
Expert Warns: Proactive Investment in Resilience is Essential
"The retail industry has to take proactive steps to prevent such attacks," said Dr Harjinder Lallie, reader in cyber security at the University of Warwick. "More complicated IT systems and advanced attacks mean 'proactive investment in resilience is no longer optional - it's essential'."
The Future: A Return to Normalcy
Despite the challenges ahead, Co-op customers can look forward to improved availability of goods this weekend. The retailer has assured customers that all payments systems, including contactless payments, are back up and running.
A Message from the Co-op's Suppliers
In a message sent to its suppliers earlier this week, the Co-op asked for patience as it gets its systems back up and running. It warned of likely increased "volatility" in order volumes.