ManoMano Data Breach Impacts 38 Million Customers in DIY Market

In a recent cybersecurity incident, the French e-commerce firm ManoMano has revealed that a data breach affected approximately 38 million of its customers. This breach was caused by hackers compromising a third-party service provider, which highlights the importance of having robust security measures in place when working with external vendors.

The incident occurred in January 2026, and an investigation conducted by ManoMano determined that unauthorized access to customer data occurred due to this compromise. The company subsequently notified its customers about the security incident and provided guidance on how to remain vigilant against phishing and social engineering attempts.

The Breach and Its Implications

According to unconfirmed reports, the compromised organization was a Tunis-based customer support service provider that suffered a Zendesk breach. Cybersecurity firm Hackmanac reported that ManoMano started notifying customers this week that their data had been stolen. A spokesperson for ManoMano explained that the exposed information varies per individual, depending on the type of interactions they had with the platform.

Exposed data types include:

* Support tickets * Attachments

ManoMano emphasizes that no account passwords were accessed and that no data modifications occurred on the company’s systems. The company has taken immediate steps to secure its environment, including disabling the relevant access, revoking the subcontractor's access to customer data, and strengthening access controls and monitoring.

The Future of Cybersecurity

This breach highlights the importance of having robust cybersecurity measures in place. It also underscores the need for companies like ManoMano to have a strong incident response plan in place to quickly respond to security incidents and protect their customers' sensitive information.

The future of IT infrastructure is here, and it requires a proactive approach to cybersecurity. By investing in robust security measures and having a strong incident response plan in place, companies can reduce the risk of data breaches and protect their customers' sensitive information.

Conclusion

The ManoMano data breach serves as a reminder that cybersecurity is an ongoing challenge for companies across various industries. It highlights the importance of having robust security measures in place and having a strong incident response plan to quickly respond to security incidents and protect sensitive information.

By learning from this incident, companies can take steps to improve their cybersecurity posture and reduce the risk of data breaches. This includes investing in robust security measures, having a strong incident response plan in place, and educating employees on cybersecurity best practices.