# M&S Confirms Cyber Incident, Assures Customers of Service Continuity

British retailer giant Marks & Spencer (M&S) has confirmed that it is managing a cyber incident following multiple customer complaints on social media. The company, known for its high-quality clothing, home goods, and food products, has taken proactive measures to address the issue with the help of external cybersecurity experts.

According to a statement published on the London Stock Exchange, M&S has been working to resolve the incident over the past few days. While the exact details of the attack remain unclear, customers have reported outages affecting card payments, gift cards, and the company's Click and Collect service across electronic payment systems.

"Marks and Spencer Group plc (the Company, or M&S) has been managing a cyber incident over the past few days," reads the Cyber Incident Update. "As soon as we became aware of the incident, it was necessary to make some minor, temporary changes to our store operations to protect customers and the business, and we are sorry for any inconvenience experienced."

The company emphasized that its stores remain open, and its website and app continue to operate normally. M&S has also engaged external cybersecurity experts to assist with investigating and managing the incident.

Notably, the company did not share technical details about the attack, citing a desire to minimize any potential disruption to customers. However, it assured that measures are being taken to further protect its network and ensure continued customer service.

Marks & Spencer is a well-established British multinational retailer with a rich history dating back to 1884. Founded in London, the company has grown to become a household name in the UK, synonymous with tradition, quality, and British heritage. With operations in both physical stores and online services, M&S maintains a strong presence in the UK and some international markets.

As the investigation into the cyber incident continues, customers can rest assured that the company is taking proactive steps to address the issue. M&S has demonstrated its commitment to protecting customer data and maintaining business continuity in the face of this challenge.

Stay up-to-date with the latest news on cybersecurity threats and incidents by following us on Twitter (@securityaffairs) and Facebook, as well as joining our community on Mastodon.