**Fairphone Denies Data Breach After Mysterious Confirmation Emails**
Fairphone has issued a statement assuring customers that an unusual wave of confirmation order emails was likely the result of a technical malfunction, and not a data breach. The company's clarification comes after users worldwide received unexpected emails referencing old purchases with accurate personal details.
The confusion began when customers reported receiving confirmation messages for orders made years ago, complete with correct names, addresses, and purchase details. However, the sender address had changed, and links inside the messages pointed to unfamiliar URLs. This led many users to suspect a potential data breach or unauthorized access to customer inboxes.
According to Fairphone's statement, the unusual emails were triggered by an internal email tool malfunction involving Bloomreach, its email partner. The company emphasizes that there is no evidence of a data breach and assures customers that their systems remain secure.
An investigation is currently underway to confirm the root cause of the issue. As a precautionary measure, Fairphone has increased monitoring temporarily during the review period. Users are advised not to click or share any personal data with unofficial sources and to avoid opening email attachments or files.
Fairphone customers had expressed concern on community forums about the potential breach. Many buyers worried that their stored order history and contact details had been exposed. However, Fairphone's official confirmation has relieved users across the world.
The company's statement reads: "We want to assure our customers that we take data security very seriously. We have no indication of a data breach or unauthorized access to customer inboxes. Our systems remain secure, and we are continuing to investigate this incident."
Fairphone is urging users not to click on any suspicious links or share personal data with unofficial sources until the review period is complete.